05 / Support
A question?
We’re here.
A few helpful answers, and a real person when you need one.
Common questions
Let’s get you
on your way.
What is Cpal?
Cpal connects travellers exploring China with local guides and their experiences. Get to know a guide, find something you’d like to do together, and keep the plans in one place.
How do I request early access?
Request an invitation by email. Tell us whether you’re travelling or would like to join as a local guide, and which city you’re interested in. The invitation links open your email app; they do not submit a web form.
Can I join as a guide?
Yes. Visit For local guides for a closer look at the guide experience, then get in touch to learn about joining.
How can I report a problem?
Use reporting or blocking in the app where available, or contact admin@cridgeai.com. Include enough context for the team to understand what happened, without sending payment card details or passwords.
How do I request account deletion?
For account deletion and privacy requests, see the privacy policy for the existing contact details and information.
Where can I see the app interface?
The homepage app showcase includes interface previews from our Figma design collection. Select a screen to view it at full length. Sample profiles and bookings are shown.